📋 Clinical Patient Inquiry & Lead Ethics

Patient Inquiry & Lead System Guidelines

Standard operating procedures, response SLAs, patient data confidentiality, and medical communication ethics for verified Ayurvedic doctors, clinics, and herbal brands.

Effective Date: October 1, 2026

Clinical Protocol • Standard v2.0

1. Patient Inquiries as Sacred Clinical Trust

Every consultation inquiry submitted on YouAyurveda represents a patient seeking compassionate, authentic medical guidance. Practitioners and clinical centers receiving inquiries must treat this communication not merely as a commercial lead, but as the initial step in a confidential doctor-patient clinical relationship (Vaidya-Rogi Sambandha).

Patient Privacy Mandate: Patient contact numbers, email addresses, and medical condition details disclosed during an inquiry must never be shared, sold, or redistributed to third-party marketing firms, call centers, or unauthorized third parties under penalty of permanent platform ban and legal prosecution under the Digital Personal Data Protection Act.

2. Service Level Agreements (SLAs) & Response Timing

⏱️ 24-Hour Clinical SLA

Doctors and clinics are expected to acknowledge and reply to patient consultation requests within 24 business hours through their verified dashboard or registered clinic desk.

🏢 48-Hour B2B SLA

Herbal brands and manufacturers receiving trade, bulk distribution, or formulation inquiries must respond within 48 business hours with verified quotation documents.

3. Strictly Prohibited Practices

Guaranteed Cures: Claiming guaranteed cures for chronic degenerative, terminal, or genetic diseases in violation of the Drugs and Magic Remedies (Objectionable Advertisements) Act.
Spam and Aggressive Follow-ups: Sending unsolicited automated SMS broadcasts, repeated high-pressure sales calls, or marketing unrelated consumer products to patient inquiry contacts.
Misleading Credentials: Misrepresenting academic qualifications, institutional affiliations, or unauthorized clinical titles during telephonic consultations.
Unregulated Prescription of Heavy Metals: Prescribing unpurified Rasa Shastra compounds (Parada, Gandhaka, Bhasmas) without proper diagnostic assessment (Roga-Rogi Pariksha).

4. Lead Dispute & Platform Support

If an inquiry contains erroneous contact details (invalid telephone number or spam bot submission), doctors and brand subscribers can flag the entry within 72 hours via the Lead Status dropdown in their dashboard to request a replacement credit from our Quality Assurance team.

For lead system assistance or dispute inquiries, reach our Practitioner Desk at practitioners@youayurveda.com.

Governance & Policies

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Manage incoming patient inquiries, update consultation outcomes, and log follow-up notes in your secure portal.

Go to Patient Leads →